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ZCJK Group, quality is the cornerstone of our 22 years of excellence in the brick-making machine industry. Guided by our vision to become a global leader in sustainable brick-making solutions, we adhere to stringent quality control measures to ensure customer satisfaction.Thorough Testing: Every machine undergoes comprehensive testing before delivery, ensuring 100% functionality and compliance with standards. Only after passing all inspections do our products leave the factory.
Tailored Standards We develop product quality specifications based on the customer's explicit requirements. For less defined requests, we adhere to established industry standards to meet or exceed expectations.Customer-Centric Approach: By combining customer input with our technical expertise, we deliver machines that align with operational needs, ensuring reliability and efficiency.Sustainability Commitment: Our focus on quality extends to promoting sustainable production, helping customers achieve eco-friendly goals alongside operational success.
Pre-sales service
Pre-sales service is the professional service we provide to customers before the equipment enters the site.
Detailed introduction of the company, product categories and technical advantages.
Analyze market demand and recommend suitable equipment types, such as concrete block production lines, hollow block molds, etc.
Organize on-site visits to ZCJK factories and solve customer problems.
Conduct feasibility studies and ROI analysis to guide reasonable investment.
Assist in formulating flexible investment plans based on budget and needs.
Answer technical and operational inquiries to ensure wise decisions.
On-sales service
In-sales services include on-time delivery, on-site installation and debugging personnel training, etc., to achieve smooth production of equipment.
Confirm contract details and jointly resolve any uncertainties.
Issue production orders and monitor production plans to ensure on-time delivery.
Provide pre-installation guidance, including factory layout and equipment foundation drawings.
Provide factory layout design for customer site.
Provide operator training program covering machinery operation and safety procedures.
Provide tailored technical consultation for efficient factory setup and production planning.
After-sales service
Provide customers with comprehensive after-sales service.
Dispatch experienced technicians to supervise equipment installation and commissioning (except conflict areas).
Provide comprehensive training for operators and technicians to ensure smooth production.
Provide detailed instructions on daily maintenance and troubleshooting of machines.
Supply spare parts in a timely manner to minimize downtime.
Provide a one-year warranty covering all quality-related issues from the date of installation.
Maintain a responsive customer service team to provide long-term technical support and consultation.
If you have any specific requirements or inquiries, please don't hesitate to reach out to us. You can contact our dedicated after-sales service hotline at +86-13439309361 or send an email to henry@zcjk.com, specifically for our foreign customers. We are committed to providing excellent customer support and will make every effort to address any issues or concerns you may have. Your success is of great importance to us, and we look forward to the opportunity to assist you and contribute to your achievements.
